Terms & Conditions
Dodgy Brothers Wines (Producers Licence Number: 50817164) Terms and Conditions
WARNING Under the Liquor Control Reform Act 1998 it is an offence: To supply alcohol to a person under the age of 18 years (penalty exceeds $6000).
For a person under the age of 18 years to purchase or receive liquor (Penalty exceeds $500).
In these terms and conditions (Terms), “we” “us” and “our” refers to Dodgy Brothers Wines. A reference to “you”, “your” or “purchaser/s” means a user of this website who may also purchase products from this website. Your access to and use of all information on the website as well as the purchase of our product/s is provided pursuant to the Terms. The Terms apply to all users of the website and by using the website and purchasing from us, you agree to be bound by these Terms. Whilst the website can be viewed by the general public, all persons who purchase products from us must elect to have products sent to an Australian postal address.
Consumer Guarantees
All goods sold in Australia come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Refunds and Returns
We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem. This is when the item:
· is unsafe
· is significantly different from the sample or description
· doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
All returns/warranty items require proof of purchase – e.g. your receipt.
Applying for Warranty and Product Returns
BEFORE raising an RA (Return Authorisation), please contact us via email (or use our contact form) as most warranty issues can be settled/fixed without the need to raise a claim.
To return a faulty or damaged product, please go to Your Account and click on Returns and lodge a claim. You will then be issued with a Return Authorisation (RA) number. Please clearly print your RA number on the outside of the package when returning it to us.
ALL warranties are Return to Base. This means that all returns, warranty claims or refund claims must be returned to Dodgy Brothers Wines by you, at your own cost. Dodgy Brothers Wines does not cover or refund delivery charges. Return product must be sent with registered post with tracking. We are not liable for any returns that are lost in transit by courier or Australia Post.
Manufacturer warranties will be sent back to the manufacturer. This may take between 30-60 days. Dodgy Brothers Wines will contact you regularly with updates for your warranty claim.
All returns/warranty items require proof of purchase – e.g. your receipt.
Pricing Policy
All of our prices are in Australian dollars (AUD). Please note that currently we are NOT registered for and do NOT charge Australian GST (Goods and Services Tax). Product prices are regularly updated when price changes are received from our suppliers. All transactions are processed in AUD.
Payment for Orders
Payment options include direct deposit or PayPal (includes Visa/Mastercard). We only accept Australian issued credit cards. The credit card holder must be either the billing or shipping recipient. For store pick up orders, payment is made in person when picking up, and must be arranged prior to placing the order. Orders placed with pickup that have not been pre-arranged may incur addiotinal shipping fees.
International orders
At this time Dodgy Brothers Wines does not ship orders outside of Australia.
Order Cancellation Due To Error or Unavailability
Where a product has been listed at the incorrect price or with incorrect descriptive information or image due to typographical error or similar genuine mistake, we reserve the right to cancel the relevant transaction and offer the product to you again at the correct price and/or with the correct information. Where your credit card has been charged, we will immediately refund your credit card/bank debit for the total amount debited.
Where a product is out of stock or is temporarily unavailable, we will endeavor to dispatch the product as soon as practical after we receive it from our distributors. Where a product becomes permanently unavailable, we will cancel the relevant order and where your credit card has been charged, we will immediately refund your credit card/bank debit for the total amount debited. We will attempt to contact you to let you know before this is to occur.
Pre-Ordering Products
If you pre-order a product we will give you two options with your order:
– hold all of your order until all products are available and then ship your order to you,
– send the available items, then when the pre-orders are available, discuss freight options for remaining products in your order
Shipping/Delivery Policy
We use either Pack Send, TOLL or Australia Post to ship our products, and provide online tracking numbers where available.
Please provide a physical delivery address where someone is likely to be available to accept the delivery during business hours.
Please note we cannot deliver courier delivered parcels to PO Box addresses. We can however use Australia Post Express Bags and we will provide you with a parcel identification number.
Shipping costs are influenced by the size and weight of the product and your location. You can see pricing on the available shipping options by entering your post code into the freight estimate calculator.
All freight prices are to metro areas only. Some locations may incur extra freight charges depending on your location. Should this be the case, Dodgy Brothers Wines will contact you upon placing your order to confirm delivery address and any additional costs required.
Shipping/Delivery Times
We aim to ship all orders, where products are in stock, within 1-2 business days. Shipping times are estimated at between 1-7 business days depending on your location within Australia and are subject to the limitations of our third party carriers.
All risk of loss or damage to the products passes to you when we despatch the products. If for any reason we are unable to dispatch your order we will notify you within 2 business days.
Shipping/Delivery Times & Bank Transfers
If you have paid by bank transfer, please add up to 72 hours to your order to allow for processing and clearing of funds. Bank transfers will extend delivery times.
Hyperlinks
This website may contain hyperlinks to other websites. Such links are provided for convenience only and we take no responsibility for the content and maintenance of or privacy compliance by any linked website. Any hyperlink on our website to another website does not imply our endorsement, support, or sponsorship of the operator of that website nor of the information and/or products which they provide.